Cardiff, UK

      Cardiff, UK

        Privacy Policy

        Privacy Policy – GetSent.

        This privacy policy covers the GetSent website www.getsent.ai and any affiliated sites operated under the same domain (collectively referred to as “GetSent”), and the services provided thereon (the “Services”). It applies to all information collected about you or the organisation you represent (“you” or “your”) by GetSent Ltd. (“we”, “us” or “our”) from the date this Policy becomes effective.

        This Policy describes the types of information GetSent collects from individuals who use the Site (the “Users”), how that information is used, and how you can contact us about your data rights or this Policy.

        Changes to this Policy

        We reserve the right to amend this Policy at any time. Any updates will be posted on this page and, where appropriate, notified to you via email or through the Services. Changes become effective as soon as they are posted. By continuing to access the Site or use the Services, you are agreeing to the updated Policy.

        Your Consent

        Please read this Policy carefully before using GetSent or submitting any personal information. By accessing or using GetSent, you confirm that you have read and understood this Policy and consent to the collection, use, and sharing of your information as outlined. If you do not agree to this Policy, you should not use the Site or Services.

        GetSent may engage trusted third-party service providers to support our operations. For example, we may work with email providers, cloud storage providers, or customer service platforms. By using GetSent, you consent to us sharing your information (including personal data where necessary) with such third parties solely for the purposes of delivering or supporting the Services.

         

        2. Information We Collect

        Information You Provide

        We may collect and store any information you provide to us when you:

        • Use our Services
        • Register for a GetSent account
        • Communicate with us (e.g. to request support, provide feedback, or ask questions)
        • Subscribe to updates or marketing materials

        The types of personal data we may collect include:

        • Full name
        • Email address
        • Phone number
        • Business name and address
        • Delivery address
        • Information about your use of the Services
        • Marketing preferences
        • Any additional information voluntarily provided

        Social Media and Third-Party Platforms

        If you access GetSent using a third-party service (e.g. signing in with Google or Facebook), we may collect information from those services in accordance with their privacy settings. This may include your name, profile information, or contact details. By linking your social media account, you grant GetSent permission to access and store this information to provide or improve the Services.

        Automatically Collected Information

        We may collect technical data when you use our Site or Services, including:

        • Your IP address
        • Browser type and version
        • Device identifiers and operating system
        • Pages visited, features used, and interaction times
        • Referring and exit pages
        • Your internet service provider
        • Location data, where enabled
        • Device event information (e.g. errors, crashes)

        We also use cookies and similar technologies (e.g. pixels, beacons, local storage, and device identifiers) — collectively referred to as “Analytics Tools” — to collect and analyse information about your usage of the Site. This includes both first-party and third-party tools. For more information, please refer to our Cookie Policy.

        Please note that most browsers allow you to refuse or delete cookies. However, blocking cookies may impact the functionality of the Site.

         

        3. How We Use Your Information

        We and trusted service providers acting on our behalf may use your personal data for the following purposes:

        To Operate and Support Our Services

        We use the information we collect to provide, personalise, and maintain our Services. This includes account creation, managing orders, delivering goods or services, providing customer support, and facilitating user interactions across our platform.

        To Improve and Develop GetSent

        We use personal and aggregated data to monitor Site performance, analyse usage, troubleshoot issues, improve user experience, and develop new features or services. This includes data collected via analytics tools and user feedback.

        Marketing and Communications

        Where permitted by law or with your consent, we may use your information to:

        • Send you service updates or transactional emails
        • Deliver marketing communications, promotions, or offers
        • Customise content, recommendations, or incentives based on your preferences

        You can unsubscribe from marketing emails at any time by clicking the link in our communications or contacting us directly.

        Testimonials and Social Proof

        If you provide feedback or testimonials, we may display them (with your consent) on the Site or in marketing materials, which may include your name and any content you’ve shared with us.

        Additional Uses

        We may also use your information to:

        • Communicate with you via email or phone
        • Share relevant content or offers
        • Analyse usage trends and perform statistical reporting
        • Enforce our Terms of Service and prevent abuse
        • Detect, investigate, and prevent fraud, security breaches, or illegal activity
        • Comply with legal obligations or respond to law enforcement requests

        All processing is carried out lawfully, fairly, and transparently in accordance with the UK GDPR and other relevant legislation.

         

        4. When and How We Share Your Information

        We only share your personal data in ways that are consistent with this Policy and as permitted under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

        With Trusted Service Providers

        We may share your information with third-party service providers who support the operation of our platform. These may include:

        • Website hosting and security providers
        • Customer service platforms
        • Email and communication platforms
        • Analytics and advertising services
        • Payment processors
        • Delivery and logistics providers

        All such partners are contractually bound to use your data solely for the agreed purposes and to protect it in line with applicable laws and our own standards.

        Corporate Affiliates and Partners

        We may share data with GetSent’s affiliates, partner brands, and vendors for joint ventures, promotions, or integrated services. In such cases, they are required to comply with our privacy standards and use the information only for agreed purposes.

        Promotional Campaigns

        From time to time, we may collaborate with marketing partners to personalise offers, deliver promotions, or analyse campaign effectiveness. We will always identify who we are working with and give you control over how your data is used.

        Business Transfers

        If GetSent undergoes a merger, acquisition, sale of assets, or insolvency event, your personal data may be transferred to the relevant successor or acquiring entity. You will be notified in advance if your data is to be handled under a new policy.

        Legal and Regulatory Requirements

        We may disclose your information if required to do so by law, or if we believe that such action is necessary to:

        • Comply with legal obligations, court orders, or law enforcement requests
        • Enforce our terms and conditions
        • Investigate potential breaches
        • Protect the safety, rights, or property of GetSent, our users, or the public

         

        5. Your Rights and Choices

        Under the UK General Data Protection Regulation (UK GDPR), you have several rights regarding your personal data. GetSent is committed to ensuring these rights are respected.

        Your Rights Include:

        • Right to Access – You can request a copy of the personal data we hold about you.
        • Right to Rectification – You can request that we correct or update inaccurate or incomplete data.
        • Right to Erasure – Also known as the "right to be forgotten," you can ask us to delete your personal data where there is no legal reason to retain it.
        • Right to Restrict Processing – You can request that we limit how we use your personal data.
        • Right to Data Portability – You may request your data in a structured, machine-readable format.
        • Right to Object – You can object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.
        • Right to Withdraw Consent – Where processing is based on your consent, you may withdraw that consent at any time.

        To exercise any of these rights, please contact us at privacy@getsent.ai. We will respond within one month of receiving your request, in accordance with data protection law.

        Managing Your Choices

        • Cookies and Analytics – You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. See our Cookie Policy for more info.
        • Marketing Communications – You can opt out of receiving promotional emails by clicking the unsubscribe link in our messages or emailing us.
        • Social Logins – You can disconnect third-party logins through your GetSent account settings or by adjusting your privacy settings with the third-party provider.

        Please note that limiting certain types of data processing may affect your ability to access some features of the Services.

         

        6. How We Store and Protect Your Information

        We take the security of your personal data seriously. GetSent implements technical, administrative, and physical safeguards to protect your information from unauthorised access, loss, misuse, or disclosure.

        These include:

        • Secure servers and encrypted data storage
        • Access controls and authentication procedures
        • Regular security assessments and audits
        • Staff training on data protection and privacy practices

        While we work hard to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately at security@getsent.ai.

        Data Retention

        We retain your information only for as long as necessary to:

        • Provide the Services
        • Comply with legal and regulatory obligations
        • Resolve disputes
        • Enforce our Terms of Service
        • Support internal analysis and reporting

        If you close your account, we will delete or anonymise your personal data unless retention is legally required or otherwise justified. Information used for analytics and business performance may be retained in an aggregated, non-identifiable format.

         

        7. Children’s Privacy

        GetSent does not knowingly collect or process personal data from children under the age of 13. Our Services and Site are not directed at children, and we do not intend for them to be used by anyone under this age without the direct supervision and consent of a parent or legal guardian.

        If you are a parent or guardian and you believe we may have collected personal information from a child under the age of 13, please contact us immediately at privacy@getsent.ai. We will take steps to investigate and delete the information where appropriate.

        We comply with the UK Information Commissioner’s Office (ICO) guidance on children’s data, including the Children’s Code (Age Appropriate Design Code). Where features of the Site are accessible to younger users, we ensure privacy settings are high by default and that data collection is minimised.

         

        8. Cookies, Trackers & Third-Party Advertising

        GetSent uses cookies and similar technologies (“Tracking Technologies”) to enhance user experience, analyse traffic, and deliver relevant content and advertising. These tools may collect information such as your device type, browser, IP address, pages viewed, and interactions with our content.

        Types of Tracking Technologies We Use:

        • Essential Cookies – Required for the proper functioning of the Site
        • Analytics Cookies – Help us understand how users engage with the platform (e.g. Google Analytics)
        • Marketing Cookies – Used to deliver relevant ads and promotions based on your browsing behaviour
        • Performance Cookies – Measure the effectiveness of our communications and optimise features

        You may manage or disable cookies via your browser settings. You can also opt out of interest-based advertising using tools such as:

        • YourOnlineChoices (UK/EU)
        • Mobile device settings (e.g. "Limit Ad Tracking" on iOS or "Opt Out of Ads Personalisation" on Android)

        We may also allow third-party advertising networks, social media platforms, or partners to collect data over time and across websites to show you more relevant ads. These partners are responsible for their own compliance and will handle your data under their own privacy policies.

        We do not currently respond to browser "Do Not Track" signals.

        For more detailed information, see our Cookie Policy.

         

        9. Data Sharing with Partners & Lead Generation

        We may share your personal data with carefully selected partners to help deliver services, provide relevant offers, and support business operations. This includes:

        Lead Sharing and Third-Party Service Providers

        We sometimes work with external companies who help us operate the GetSent platform. These partners may assist with tasks such as:

        • Email distribution
        • Customer service
        • Data validation
        • Marketing analytics
        • Payment processing
        • Technical support

        These partners are only permitted to use your data in accordance with our instructions and only for the purpose of delivering services on our behalf. All are contractually bound to uphold data protection standards as required by the UK GDPR.

        GetSent Partners and Co-Marketing

        We may collaborate with trusted third parties to create joint marketing or co-branded content that we believe may be useful to you. If you engage with such content, we will clearly state the partner involved and link to their privacy policy. You can opt out of any future communications from them via the channels they provide.

        We will never sell your personal information. However, we may provide anonymised or aggregated data to partners for insight, trend analysis, or marketing performance.

         

        10. Business Transfers & Legal Disclosure

        Business Transfers

        If GetSent Ltd. undergoes a merger, acquisition, asset sale, restructuring, or insolvency event, personal data may be part of the assets transferred to a new entity. In such cases, your information will continue to be protected in accordance with this Privacy Policy, and we will notify you (via the Site or email) before any changes affecting your data rights take effect.

        Legal Obligations and Protection

        We may access, preserve, or disclose your personal data where we reasonably believe it is necessary to:

        • Comply with a legal obligation or request (e.g. court order, law enforcement, HMRC, ICO)
        • Enforce our Terms of Service or other contracts
        • Investigate suspected fraud, abuse, or security issues
        • Protect the rights, property, or safety of GetSent, our users, or others

        We always aim to review such requests carefully and limit disclosure to what is legally required.

         

        11. Contacting Us & Privacy Complaints

        If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your data, please contact us using the details below:

        Email: privacy@getsent.ai
        Post: GetSent Ltd., 6 Cathedral Road, Cardiff, CF11 9LJ, United Kingdom

        We will do our best to respond within one calendar month, in line with our legal obligations.

        Complaints to the Regulator

        If you are not satisfied with our response or believe we are not handling your data lawfully, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

        Website: https://ico.org.uk/make-a-complaint/
        Telephone: 0303 123 1113
        Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

        We always encourage you to contact us first, so we can resolve your concerns directly.